Lightgold

When do I receive my order?
At Lightgold, we usually dispatch orders within 2–5 working days of purchase. Once shipped, delivery timelines depend on your location—but most orders within India arrive in 5–10 days.

We’ll keep you updated with tracking details as soon as your piece begins its journey. If you ever need a status update or have a special timeline in mind (like gifting for a birthday or festival), just reach out—we’re happy to help make it timely and meaningful.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
Since Lightgold doesn’t offer cancellations once an order is placed—especially for handcrafted or made-to-order pieces—we recommend reaching out directly via the Contact Us page or WhatsApp to see if your request can be accommodated before dispatch.

If the item hasn’t shipped yet, the team may be able to assist depending on the status. Just share your order number and the item in question, and they’ll guide you with care.

When will I receive the invoice for my order?
You’ll receive your invoice automatically via email shortly after placing your order with Lightgold. It’s usually sent within a few minutes, but in some cases it may take up to a few hours depending on payment confirmation.

If you haven’t received it yet, it’s a good idea to check your spam or promotions folder. And if it’s still missing, just reach out through the Contact Us page or WhatsApp—we’ll make sure it reaches you with all the right details..

Do you offer express or urgent delivery?
If you need your order by a specific date—for gifting or a special occasion—please reach out before placing your order. We’ll do our best to accommodate your request and make it arrive in time, with love.

You’ll receive tracking details as soon as your order is on its way, so you can follow its journey. If you ever need a faster delivery for gifting or a special occasion, feel free to reach out—we’ll do our best to make it happen with care.

How will I know when my order has shipped?
As soon as your order is dispatched, we’ll send you a shipping confirmation along with tracking details via email or WhatsApp. You’ll be able to follow its journey right to your doorstep.

Do you ship internationally?

Yes, we do offer international shipping on special orders. If you're outside India and interested in a Lightgold piece, feel free to reach out via WhatsApp or our Contact Us page. We’ll guide you through the process with care and make sure your order reaches you safely, wherever you are.

What is your return and refund policy?
We do not offer returns or refunds once an order has been placed, as each Lightgold piece is crafted with care and intention. However, if you have any concerns or complaints regarding your product—be it quality, sizing, or anything else—please don’t hesitate to reach out to our customer support or email us directly. We’re committed to resolving issues promptly and will do our best to ensure your experience feels valued and respected.

What if I change my mind after placing an order?
We understand that preferences can shift, especially when choosing something as personal as jewelry or a gift. However, once an order is confirmed, we begin preparing your piece with care—so cancellations or changes may not be possible. If you’ve just placed your order and wish to modify it, please contact us immediately. We’ll do our best to accommodate your request, depending on the status of production.

How long does it take to resolve a complaint or issue?
We aim to respond to all concerns within 24–48 hours. Resolution timelines may vary depending on the nature of the issue, but we always strive for prompt and fair outcomes. Whether it’s a sizing concern, a delivery mishap, or a product query, our team handles each case with patience and sincerity. Your peace of mind is important to us, and we won’t rest until it’s restored.

What if I’m unhappy but the product isn’t damaged or incorrect?

We genuinely hope every Lightgold piece brings joy—but if something feels emotionally off or not as expected, we invite you to share your thoughts. While we don’t offer refunds or returns for non-defective items, we’re always open to understanding your experience. Sometimes, a small gesture or thoughtful exchange can make things right. Reach out, and let’s talk—it matters to us.