Return & Refund Policy

 

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Thank you for choosing Lightgold. We want you to be completely satisfied with your purchase. Please read our policy carefully before placing your order.

 

Returns and Refunds

 

All sales are final. We do not accept returns or offer refunds for any products once an order has been placed and shipped. This policy is in place to ensure the integrity and quality of our jewelry, and due to the unique nature of each handcrafted piece.

 

Quality Concerns

 

We take great pride in the quality and craftsmanship of our products. In the unlikely event that you have a quality concern with your order upon arrival, please contact us immediately.

You can reach our customer support team at support@lightgold.com. Please include your order number and a clear description of the issue. Attaching photos or a short video of the product will help us resolve your concern as quickly as possible.

Our team will review your case and work with you to find a satisfactory solution. Our top priority is to ensure you have a positive experience with Lightgold.